Messagefrom the Chief Executive and Leader of the Council
We know thissituation is extremely challenging for residents and businesses, and wewant to reassure you that we are doing everything possible to supportyou.
We are in regularcontact with South East Water and other partners who are resolving theissues as quickly as possible.
In addition to SouthEast Water’s actions, we have installed temporary toilets in the towncentre and set up an additional bottled-water station at the Amelia Scottto help meet immediate needs.
Our priority remainsthe health and wellbeing of our community, and we are working with allagencies to explore every practical solution. We will continue to shareupdates on our website and across our social media channels as soon asnew information becomes available.
Boil water notice
Whenyour water supply is reinstated, South East Water advises boiling tapwater before drinking or cooking. Read South East Water’s full guidanceand FAQs.
Thankyou to everyone supporting vulnerable family, friends and neighbours.South East Water and Water Direct are delivering water to vulnerablecustomers on the Priority Services Register. You can registerby calling 0333 000 0365 or via the link below.
Pleasesquash your plastic bottles before recycling if possible. This helps uscollect more efficiently. Thank you!
Supporting localbusinesses
TheRTW Together Business Improvement District and Visit Tunbridge Wells areplanning campaigns to encourage customers to support local businessesaffected by the water outage and subsequent closures. This will includeencouraging customers to purchase e-vouchers and visit the places thatwere closed.
Ifyou are a Royal Tunbridge Wells business, please let the BID know of anye-vouchers, offers or other promotions available to customers by taggingthem in your social media posts.
Ifyou are a business affected by the water outage, outside of the BID area,please send this information to visit@tunbridgewells.co.ukand we will do our best to help promote your offers to the town. Theseareas include St John’s, High Brooms, North Farm and Pembury.
Insurance
Werecommend businesses affected by the water outage to contact theirinsurance companies as soon as possible to check their level of cover. Ifyou have any concerns, questions or need support please email business@tunbridgewells.gov.uk
Guidance for foodbusinesses
TheTunbridge Wells Borough Council Environmental Health team has puttogether a FAQ document to help provide guidance to food businessesaffected by the water outage. Please find the guidance below.
Ifyou have any questions, please email them to biddirector@rtwtogether.com,mark as urgent, and they will request the answers are added to the belowFAQs.
